We want you to be happy. That's why we offer a 100% SATISFACTION GUARANTEE. We put so much care and love into each product that we create, however, we realize you may get a product that, while amazing, may not be your perfect match. We want to make the return process as easy for you as possible. If for any reason you are unhappy with a product or experience in-transit breakage, here is what you need to do:
Please email firstname.lastname@example.org to let Joan’s Support Team know about the issue and why you would like to return your order. Please include your full name and mailing address, proof of purchase.
We'll take care of everything and refund your total order; including shipping costs, or replace it with something you will love! Joan wouldn’t have it any other way!